Journey Lab Website Terms of Use

Effective Date of Current Policy: October 21st, 2016

Thank you for coming to journeylab.org (the "Site"). Journey Lab, LLC., which does business as Journey Lab, operates the Site through SquareSpace, or other provider and provides services through the Site, but to keep things simple for you, we’ll just call ourselves: "Journey Lab", "we", or "us.” We will also just refer to both the Site and the services available through the Site as the "Services" to try to keep things shorter.

Before using any of the Services, please read these Terms of Use and any other policies and notices on the Site (the "Terms") and our Privacy Policy. Together, these materials contain terms, rules, and other guidelines related to your use of the Services. When you use the Services, you are agreeing to these terms, so please do not use the Services if you do not agree. Some parts of the Services may have other terms, guidelines, or rules, and if you use those parts, the additional terms will also apply. Because these terms are legally binding, we want to make sure you understand them (like really understand them), so if you have any questions, please contact us at help@journeylab.org

We Reserve the Right to Update and Revise These Terms of Use at Any Time

Things happen quickly, both inside and outside of Journey Lab, so we will sometimes review these Terms to make sure they accurately reflect developments in current law and our business operations. We reserve the right to update and revise these Terms at any time. We'll make sure to also change the "Effective Date" at the top of this page so you can tell if these Terms have changed since your last visit. Please review these Terms regularly because once we post any changes, your continued use of the Services constitutes your acceptance of the revised Terms.

Eligibility

We only permit individuals who are at least 18 years old and can form legally binding contracts with us to use the Services. However, our do-good mission involves services for students in educational settings, so if you are under 18 years old and would like to use the Services, you can, but only if a parent or legal guardian who is at least 18 years old supervises you. In all cases, the adult would be the user and is responsible for any and all activity.

Also, you can only use or receive the Services to the extent the laws of your jurisdiction or the United States do not bar you from doing so. Please make sure these Terms are in compliance with all laws, rules and regulations that apply to you.

Your use of the Services means you represent and warrant that you meet all eligibility requirements we outline in these Terms. We may still refuse to let certain people access or use the Services. We may also change our eligibility criteria.

We offer the Services only for personal, noncommercial use, and not for the use or benefit of any third party (unless you are a parent or legal guardian using the Services for your minor child).

Privacy

Our Privacy Policy details how we collect and use your information. Please review it if you would like to know more about how we collect, use, and treat your information. (Don't worry; it's not scary. We actually spend a lot of time making sure your information is protected. We like mystery – and we’re transparent with you about how we use your information.)

1. Delivery Information: We'll need your name, address, and sometimes telephone number to send you ticket information and pre/post experience supplements. (They are great ways to get involved in the narratives here at Journey Lab) Most orders are shipped to the contiguous United States for free; but some may incur additional charges, but we are upfront about that.

Delivery time frames change, but arrive within 4 business days of sending. Next day shipping may also be available for an additional fee.

2. Payment: After you have made your reservations and provided your shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift card information you may have. By entering your payment information and submitting your order, you authorize us to charge the amount of the order to your selected payment option.

3. Checking Reservation Status: We know how exciting it can be to be apart of an adventure, so once your supplements are on their way to you, we'll send you an email confirmation with tracking information – or we might surprise you. *wink* Feel free to email us at help@journeylab.com, if you would like to check the status of your reservation, or you just want to chat about how excited you are about your upcoming adventure.

4. Changing or Cancelling a Reservation / Order: Our team works hard to process everything quickly, and perfectly so that you don't have to wait. However, this also means that although we will try our best to accommodate order modifications, we cannot guarantee them. If you would like to change or cancel an order, email us at help@journeylab.org with the subject line "Change/Cancel Reservation." If we are unable to make the requested change or cancellation, usually because we have already shipped the order, we will work with you to make things better.

5. Risk of Loss: The risk of loss and title for all products you order passes to you upon our delivery to the carrier (such as FedEx, UPS, or USPS).

6. Returns and Exchanges: We offer no-hassle refunds up to fifteen days prior to the performance date. We offer unlimited and free exchanges from the date of purchase to any remaining production date, when applicable and based on availability. Unfortunately, we are unable to offer refunds on gift cards, donations, or support contributions (such as the Navigators Club), or concession tickets. We are able to pro-rated refunds on certain subscriptions, subject to terms. Some experiences require us to ship physical goods. In this event, we reserve the right to deduct shipping and goods costs from your refund. We want you to have a great experience with Journey Lab, and we will work our hardest to make you happy. If you have any questions, even feedback, please contact us at help@journeylab.org

7. Purchase Limits: We want to give all our audiences an opportunity to experience our productions. Therefore, we may not authorize group tickets unless you speak with us first, and we may place limits on reservations. We may also, among other things, restrict orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit, cancel or prohibit reservations that, in our judgment, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy and any other parts of our Terms.

8. Language: Presently, our reservation process only supports the English language. However, if you email us at help@journeylab.org, we may accommodate many different languages and can even schedule a phone call.  

Intellectual Property

Tip: If you use the Services, or attend one of our experiences you will see and experience many things; things you take home with you both physically and mentally. On the latter note, you do not get any of our intellectual property.

Journey Lab is about inspiring creativity – your own creativity. We want you to develop your own new ideas, so what fun is it to copy someone. Imitation may be the sincerest form of flattery, but that doesn't mean you can take any of our intellectual property. All of the content that appears on the Services, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the website, Services, and other materials, are the exclusive property of Journey Lab or our licensors and is protected by United States and international copyright laws. All trademarks, service marks, and trade names that appear on the Services and the overall "look and feel" of the Site and Services (collectively the "Marks") are proprietary to Journey Lab, or the respective owners of such Marks. You may not display, reproduce, or otherwise use the content or materials on the Services, including the Marks, without first receiving written consent from us. You may not remove or otherwise modify any legal or trademark notices from any content we make available through the Services. Scraping the Services or using other automated or manual means to take our content without our prior consent is expressly prohibited. Any unauthorized use of any content or materials on the Services is strictly prohibited and violates copyright, trademark, and/or other intellectual property laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.

If you would like to request authorization to use the materials or content on the Services and Experiences, please contact us at victor@journeylab.org.

Limited Licensure

After all of the restrictions above, we don't want it to appear that you can’t utalize our Services, so we will do what we do in our productions, give you our audience these powers: we give you a limited, non-exclusive, non-sublicensable and non-transferable license to use (i.e., display locally) the Services solely for personal, non-commercial, use. This license will allow you to use and enjoy the benefit of the Services as we provide them, in the manner we permit through these Terms. We don't think you would need to do much else, so this license only gives you the rights we expressly stated in this section.

Just so we're clear, however, this license does not allow you to do any of the following:

  • resell or make any commercial use of the Services or any of the Service content;

  • modify, adapt, translate, reverse engineer, decompile, disassemble, or convert into human readable form any of the Service content not intended to be so read, including using or directly viewing the underlying HTML or other code from the Services except as interpreted and displayed in a web browser;

  • copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post, store, or transmit any of the Service content, including without limitation any Marks, in any form or by any means, including—but not limited to—electronic, mechanical, photocopying, recording or otherwise;

  • use any manual or automated software devices or other processes (including data mining, bots, spiders, automated tools or similar data gathering and extraction methods) to "crawl" or "spider" any page of the Services or to collect any information from the Services or any user of the Services; or

  • harvest or scrape any content from the Services.

Site Access

We ask that you don't do anything that would harm the Services we offer. You may not do any of the following while accessing or using the Services:

  • take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our or our third party providers' infrastructure;

  • interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services;

  • bypass, circumvent, or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services, including without limitation other accounts, computer systems or networks connected to the Services;

  • run any form of auto-responder or "spam" on the Services; or

  • otherwise take any action in violation of this Terms of Use or our Privacy Policy.

License You Grant to Journey Lab

Our focus is on our audience, and we want to hear you. Occasionally, you may see areas on the Services where you can post information or communicate with us or other users. We hope you will use these tools to meet the rest of our community and give us your feedback.

These areas may be in the form of social media posts, bulletin boards, chat rooms, comment areas, billboards, forums, news groups, postings sections or similar communications facilities.

Most importantly, we want you to know that you will keep all ownership or license rights in your User Content (as defined below), including the right to grant additional licenses to your User Content. There are no restrictions on your ownership and license rights in your User Content unless you otherwise agree in writing. However, when you provide your User Content to us, we need to be able to do certain things with it as described below.

We do not own any of your content, although by providing content to us, you may grant us a license to use it, as we'll discuss here.

When you submit, distribute, transmit, or post any communications or any other material to Journey Lab (either through the Services; through our pages on third party sites, such as Instagram, Twitter and Facebook; or through activities in our stores, such as when you take pictures in our store photo booths. This is collectively "User Content"), you give us a right and license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your User Content in any and all media formats or distribution channels. You agree that this license includes the right for Journey Lab to use your User Content to provide, promote, and improve the Services. You agree that this license is irrevocable, non-exclusive, perpetual, worldwide, transferable, sublicensable, fully paid, royalty-free, and will survive termination of your Account. Please note that we may use User Content without compensation of any kind to you, including if we use User Content for advertising or promotional purposes. Be assured you have our thanks. Lots of it.

You also agree that if your User Content contains any ideas, concepts, know-how, or techniques, we can use the User Content and anything it contains for any purpose including, but not limited to, developing, manufacturing, and marketing products.

In addition to giving Journey Lab a license, you also give each user of the Services an irrevocable, non-exclusive, perpetual, worldwide, transferable, sublicensable, fully paid, and royalty-free right and license to access your User Content through the Services and to use, edit, modify, publish, reproduce, distribute, prepare derivative works of, display, perform, adapt, and promote such submissions, including after any termination of your Account.

The bottom line is that if you share something with us, you keep ownership of it and can continue to do anything you want with it, but you allow us and our other users to use your User Content as we see fit. If you don't agree to these conditions, then please don't provide the materials to us.

Representations About Content You Submit

We need you to promise us certain things about your submissions so that you don't get us into trouble. (Thanks!) When you submit User Content, you represent and warrant that

  • you hold all necessary right, title, and license to such materials (in other words, you own it or have the right to give it to us);

  • that your submission of such materials to Journey Lab does not and will not violate or infringe the rights of any third-parties, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights (you didn't take it from someone else without permission); and

  • all User Content you provide is accurate, complete, up-to-date, and not misleading (you're not lying).

In addition, any User Content must not

  • include any profanity or obscene, indecent, or pornographic material;

  • contain any unauthorized or unsolicited advertising, such as spam (no one likes spam);

  • contain software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of ours or of any third party;

  • impersonate any person or entity (we like you just the way you are!); or

  • include anyone's identification documents or sensitive financial information.

Digital Millennium Copyright Act

Just as we ask you to respect our intellectual property rights, we respect your rights and the rights of others, and we expect all our users to do the same. If we believe a user may be infringing upon someone's intellectual property rights, we may remove the material. If we believe someone is repeatedly infringing, we will terminate that person's access rights.

If you believe someone has posted on the Services a work that you own without your authorization, let us know. Please send a notice of copyright infringement containing the following to our Designated Agent (whose contact information is below):

  • a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

  • identification of works or materials being infringed;

  • identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;

  • your contact information, including address, telephone number and, if available, e-mail address;

  • a statement that you have a valid belief that the material is not authorized by the copyright owner, its agent, or the law; and

  • a statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner.

Please contact the Designated Agent to Receive Notification of Claimed Infringement for Company by emailing victor@journeylab.org.

Private vs. Non-private Content

We take your privacy very seriously and are dedicated to keeping your private information... private. However, we also include certain features to open channels of communication, either among our users or between our users and us, and those features wouldn't work if all your communication is completely private. Therefore, we don't treat User Content you provide to those portions of the Services as private or confidential. When in doubt, it is best to take a look at our Privacy Policy, which details the types of information we treat as confidential or private. If you post something publicly on the Services, others may be able to read it. You should always use caution when providing any personal information about yourself or anyone else, including your children.

Third-Party Content and User Content

You may see a lot of different content on the Services. Some of this content may come from other users or sources outside of Journey Lab. All content, including User Content and third-party content, is the responsibility of the party that creates it. Journey Lab does not control or endorse any User Content or third-party content, and we make no claims or representations regarding any content we do not create. We may provide links to third-party sites or resources, but these links do not mean we endorse or have any associations with the third parties. Please note that any moderators, forum managers, or hosts on the Services are not authorized as our spokespersons, and their views do not necessarily reflect those of Journey Lab.

If any damage or loss results from your use of, reliance on, or any other connection between you and any content that any third party makes available, you acknowledge and agree that we are not responsible or liable, directly or indirectly. When you access third-party resources on the Internet, you do so at your own risk.

We may review content on the Services, but we do not have an obligation to do so. We reserve the right to review, remove, block, or modify any content on the Services, including User Content, without notice or further obligation to you.

We take no responsibility related to third-party content, User Content, or any actions resulting from your use of any part of the Services. Journey Lab will have no liability in connection with any content submitted to, transmitted via, or displayed or posted on or through the Services, regardless of whether Journey Lab or another party provides it.

WARRANTY DISCLAIMER

1. We like you and want you to be a long time audience member, but we trust you understand and act accordingly (see: eligibility section) and have no special relationship with you on this level (only in our productions, and that’s a different relationship). You understand and agree that we have no control over, and no duty to take any action regarding:

  • which users access the Services;

  • what content you access via the Services;

  • what effects the content may have on you;

  • how you may interpret or use the content; or

  • what actions you may take as a result of your exposure to the content.

2. You release us from all liability related to you acquiring or not acquiring content through the Services. The Services may contain, or direct you to websites containing, information that some people may find offensive or inappropriate. We make no representations concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such organizations and/or individuals.

(Don’t mean to yell, this is a required law-thing. Okay, here we go. *clears throat*)

3. THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JOURNEY LAB DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICES OR ANY CONTENT ON THE SERVICES, WHETHER PROVIDED OR OWNED BY JOURNEY LAB OR BY ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN ADDITION, JOURNEY LAB DOES NOT REPRESENT OR WARRANT THAT THE CONTENT ACCESSIBLE VIA THE SERVICES IS ACCURATE, COMPLETE, AVAILABLE, CURRENT, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JOURNEY LAB OR ANYONE REPRESENTING JOURNEY LAB BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR (A) ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER RESULTING FROM: (I) YOUR ACCESS TO, USE OF, OR RELIANCE ON ANY CONTENT PROVIDED THROUGH THE SERVICES OR ANY ERRORS OR OMISSIONS IN ANY CONTENT; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICES OR JOURNEY LAB'S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; OR (IV) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY (REGARDLESS OF THE SOURCE OF ORIGINATION) OR (B) ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF THE GREATER OF (I) FEES PAID TO US FOR THE APPLICABLE PRODUCTS; OR (II) $500.00.

THESE LIMITATIONS APPLY REGARDLESS OF LEGAL THEORY, WHETHER BASED ON TORT, STRICT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT JOURNEY LAB WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Termination

We truly hope we won't ever have to do anything like this, but we do reserve the right to terminate your license to use the Services or block or prevent your access to the Services, without providing you with notice or reason. In the event of termination, your obligations under these Terms will still continue.

Governing Law

No matter where you're located, the laws of the State of New York and New Jersey will govern these Terms and the relationship between you and Journey Lab as if you signed these Terms in New York or New Jersey, without regard to New York or New Jersey state's conflicts of laws rules. If any provisions of these Terms are inconsistent with any applicable law, those provisions will be superseded and/or modified only to the extent such provisions are inconsistent. The parties agree to submit to the federal or state courts in New York County, New York or New Jersey for exclusive jurisdiction of any dispute arising out of or related to your use of the Services or your breach of these Terms.

Severability

If it turns out that any part of these Terms are invalid, void, or for any reason unenforceable, that term will be deemed severable and limited or eliminated to the minimum extent necessary. The limitation or elimination of the term will not affect any other terms.

Entire Agreement

These Terms constitute the entire agreement between you and Journey Lab and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written with respect to these Services. Any rights not expressly granted herein are reserved. (I can’t believe you’ve made it this far…)

Miscellaneous

We take our commitment to audiences seriously, and we'll do what we can for you – always. However, sometimes things may come up that are outside of our control; we are, after all, only a theatre company. We will not be liable for any failure to perform any of our obligations stated in these Terms if the failure results from a cause beyond our reasonable control, including—without limitation—mechanical, electronic or communications failure or degradation.

You cannot assign, transfer or sublicense these Terms without first obtaining our consent. We may assign, transfer, or delegate any of our rights and obligations without consent. These Terms do not create any agency, partnership, joint venture, or employment relationship, and neither party has any authority to bind the other in any respect.

If we do not enforce any part of these Terms, it does not mean we give up the right to later enforce that or any other part of these Terms. In order for any waiver of compliance with these Terms to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.

The section and paragraph headings in these Terms are for convenience only and do not affect their interpretation

Look at you making it all the way through that! We promise our experiences are much more interesting. Thank you for reading. Venture on!


PRIVACY POLICY


We don't just shroud ourselves in secrets and mystery; we shelter and protect your information. We promise to never share, distribute, or do anything without your permission.

Effective Date: November 19, 2015.

At Journey Lab, we're all about great experiences and we want you to have many with us. That doesn’t just mean with our productions, but also with our website – so this is the place to find out a bit more about us. We believe that you have a right to know what information we collect from you, and we want you to understand our commitment to protecting your privacy. Just as our productions are shrouded in mystery and secrecy, as to not spoil anything, we take any information we collect (we take your privacy extremely seriously!) We've created this Privacy Policy to let you know what to expect when you interact with us. To simplify things, we stick to this Privacy Policy no matter our productions, sites, applications, or website features you use or access, including those located at journeylab.org (the "Sites"), as well as any mobile application (each, an "Application") that includes an authorized link to this Privacy Policy (together the locations of productions, Sites and Applications are referred to as the "Services").

By using our Services, you agree to the use, disclosure and procedures this Privacy Policy describes. Please note that this Privacy Policy does not apply to third party websites ("Third Party Services"), such as Facebook, Twitter, Pinterest, Instagram and Google+, that we do not own or control, even if you access them through the Services. We try to only work with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.

If you have any questions, please reach out to us at help@journeylab.org

1. What Information does Journey Lab Collect?

The information we collect from you falls into two categories: personally identifiable information ("Personal Information") and non-personally identifiable information (i.e., information that cannot be used to identify who you are) ("Non-Personal Information"). This Privacy Policy covers both types and will tell you how we might collect and use each.

Personal Information we may collect from you includes:

  • your name, username, email address, and password

  • information from Third Party Services that you explicitly give us access to

  • your contact information, such as your phone number, social media handle, or email (depending on how you contact us)

  • your picture, if you use features of our Services

  • your credit card information (although we use a third party payment processor, as described below), billing address and shipping address, if you make purchases through the Services

  • live chats and customer service phone calls

  • sales history

  • survey responses to the extent you include Personal Information

  • production location surveillance video

We may also collect some of the following Non-Personal Information from you:

  • the name of your internet service provider

  • the IP address of the computer you use to access our Services

  • the type of browser software you are using

  • the operating system you are using

  • the date and time you access our Services

  • the website address, if any, that linked you to our Site

  • the website address, if any, you leave our website and travel to

  • your home page customization preferences

  • search engine search terms and advertising clicks/actions

  • weblogs and other clickstream data

  • survey responses to the extent you do not include Personal Information

  • in-store and near-store mobile device wireless signature information (such as a MAC address), which we use solely on an anonymous basis, as described below

  • other non-personally identifiable traffic data

Children's Information. While our enrichment program may initiate with youth – we are especially sensitive about children's information. We do not knowingly collect information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act ("COPPA"). If you are a parent or legal guardian of a minor child, you may use the Services on behalf of such minor child. We will treat any information that you provide us while using the Services on behalf of your minor child as Personal Information as otherwise provided in this Privacy Policy. If you have questions concerning our information practices with respect to children, or if after a transaction, you would like to review, have deleted, or stop the further collection of your child's Personal Information, please email us at help@journeylab.org

2. How We Collect Information

We may collect your information in the following ways:

When You Provide Us With Information to Make a Purchase. If you use our Services to make a purchase, we may request certain Personal Information from you to facilitate the transaction and get you the tickets, and/or goods. You may also provide us with Personal Information when you use certain services, such as pre & post engagement experiences. This may include (i) contact information such as your name, email address, and shipping address. We, or companies that provide services on our behalf, may also collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date or other financial information). We store only a very limited portion of your credit card information, in a manner that is generally permitted by credit card issuers. Our payment processor, that credit card issuers require to have sufficient security, stores and processes your credit card or other payment information using industry-standard security measures. By making a purchase through the Services, you give us consent to use and provide your financial information as we consider necessary to process the transaction.

Communications You Initiate with Us

We do everything possible to make sure you have an amazing experience. If you contact us in person, by phone, email, instant message, live chat, social media, or by some other means (either through our Services or through Third Party Services), we may keep a record of your contact information and correspondence for later reference (to help improve our service). When we send you emails, we may track whether you open them to figure out how to deliver more delightful and helpful emails and improve our services and your experience.

Third Party Services

We are like our customers, who are active in many different communities, both offline and online, and we like facilitating that wherever we can. Some parts of our Services can be linked up with other accounts you have, such as your Facebook, Pinterest, Twitter, Instagram, or Google+ account ("Third Party Accounts"). If you link to Third Party Accounts from our Services, we may collect some information about your use of the Third Party Account. We will only be able to collect the information if you've authorized the Third Party Service to provide us with that information or if you've made the information public. Additionally, if you mention us through your Third Party Account, we may collect information and content related to your comment that is publicly available. If you wish to limit the information available to us, you should be sure to manage the privacy settings of your Third Party Accounts. One thing we won't ever store is your Third Party Account password.

If you link your account on the Services with a Third Party Account, we may also collect and store publicly available information about your contacts and friends from the linked Third Party Account. This information may include their photo, name, email address, birthday, interests or other content you can see when you access such profiles on those Third Party Services. We may also collect and store information if you invite other users to the Services by providing us with their Personal Information.

Information We Automatically Collect

Like most websites, our Services may incorporate technology such as "pixel tags", "web beacons", and "cookies" that allow us to track the actions of users of our Services. Pixel tags, web beacons and cookies collect Non-Personal Information.

Pixel tags or web beacons are tracking devices on websites or in e-mails that can monitor the behavior of the user visiting the website or sending the e-mail.

Cookies (not to be confused with the chocolate chip kind) are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your hard drive once you leave a website. We may also collect information when you are visiting our stores. Like many theatre companies, we have in-show video that helps us understand audience behavior within our physical spaces. We may also anonymously collect wireless device signature information while you are near or in our productions to help us better understand our customers. This information will not be linked to you individually.

3. How We Use the Information We Gather

We primarily use the information we collect and store to enhance the Services and your experience with Journey Lab. Except if we sell all or a portion of our business, as described below, we do not rent or sell your Personal Information to anyone, period. If we share your Personal Information, we do so only as described below.

Internal Use to Provide Services to You

We may use Personal Information to provide the Services to you. Some ways we may internally use your information include:

  • to facilitate the sale and delivery (if applicable) of your purchases / “experiences” aka productions

  • to contact you when necessary

  • to respond to your comments or questions

  • to provide you with additional information according to your preferences

  • to customize and personalize your experience with the Services

  • to generate anonymous statistics to help us improve the customer experience

  • to make the Services easier and more convenient for you (such as by prepopulating forms when you have already provided identical information)

  • to provide recommendations to you

  • to send you information and marketing materials about services and products available through our Services

  • to train our team members

  • for our other internal business purposes

Non-Personal Information

We may share or disclose aggregated Non-Personal Information on our Site, with service providers, and/or with other persons we conduct business with. These service providers and other persons may also share with us aggregated Non-Personal Information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, web beacons and cookies we discussed above with similar data we collect from other visitors to help us improve our Services, but that aggregate, anonymous information cannot be linked back to you.

Opting Out. If you decide you don't want to receive email or other mail from us, you can select the "opt out" provision in our communications to unsubscribe. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery.

Except as we discuss in this Privacy Policy, we will not share your Personal Information with third parties who wish to market other products and services to you. We never want to cause you any hassles, again we are about great experiences!

Affiliated Businesses We Do Not Control

We may work with other like-minded brands from time to time, through our Bespoke program. These affiliated businesses may sell items or provide promotions to you through the Services. We may also provide services or sell products jointly with the affiliated businesses. We will clearly show you when an affiliated business is associated with your transaction, and we will only share Personal Information with them that is related to your transaction.

Agents

Generally, we will not disclose your Personal Information to unaffiliated third parties.

We may provide your Personal Information to our employees, contractors, agents, service providers and designees ("Agents") to enable them to perform certain services for us exclusively, including:

  • order fulfillment

  • location-based services to ensure your bookings are honored

  • payment processing

  • website-related services such as web hosting

  • improvement of website-related services and features

  • maintenance services

  • distribution of advertisements and other marketing materials on our behalf

We promise, no surprises—unless we've told you differently, our Agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Business Transfers

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of Us and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; cooperate with law enforcement; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Journey Lab, our employees, our collaborators, our partners, our users, or others.

With Your Consent

Except as we've stated above, we will notify you before we share your Personal Information with any third parties, and you will be able to prevent the sharing of this information.

4. We are Committed to Making Sure Your Information is Protected

We take the protection of your information very seriously. Therefore, we take many security measures (physical, electronic and procedural) to help keep your Personal Information safe. For example, we limit access to authorized employees and third parties who have agreed to follow confidentiality obligations we give them. Also, we only allow parties to access your Personal Information for permitted business purposes. Unfortunately, even though we use commercially reasonable efforts to protect your Personal Information, we cannot guarantee complete security. Any information that you provide to us is done so entirely at your own risk.

5. We Reserve the Right to Update and Revise this Privacy Policy at Any Time

We occasionally review this Privacy Policy to make sure it complies with applicable law and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the "Effective Date" at the top of this page so that you can tell if it has changed since your last visit. Please review this Privacy Policy regularly to ensure that you are aware of its terms. Your use of our Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

6. What Personal Information can I access?

Through your account settings, you may access, and, in some cases, edit or delete the following information you've provided to us:

  • name and password

  • mailing address

  • billing address

  • email address

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating your information, please contact us at help@journeylab.org. If you are a California resident, you also get the ability to ask us for a notice identifying the categories of Personal Information we share with our affiliates and/or third parties for marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84). If you are a California resident and would like a copy of this notice, please submit a written request to help@journeylab.org